We have created this page to help answer some questions that we are most asked. If you have a question that is not answered below, no problem, send us a message and we would be happy to get back to you!
WHY DO WE USE SOY WAX?
Soy wax is plant based, from a vegetable - soybeans. Soy is a renewable resource harvested right here in North America. There are MANY benefits to Soy wax, some of which we feel are the most amazing are:
- biodegradable - parrafin is a refined gasoline product
- contains no toxins, carcinogents or pollutants
- cleans up with soap and water
- has a lower melting point than other waxes so burns twice as long as most candles
HOW ARE OUR CANDLES MADE?
Each candle is hand poured with love for optimal quality in Canada.
WHAT IS IN YOUR CANDLES?
We use 3 ingredients - 100% soy wax, pure cotton wicks, and premium quality fragrance/essential oil blends. Nothing else. No chemicals, no additives, nothing you can't pronounce. That is very important to us.
WHAT ARE THE TOXINS AND HEALTH CONCERNS WITH PARAFFIN WAX?
Studies have found that burning paraffin wax candles give off harmful fumes such as toluene and benzene, which may lead to asthma and lung cancer. It is also reported that frequent lighting of multiple paraffin candles in an unventilated space could lead to problems commonly associated with paraffin wax: irritation of skin and respiratory tract.
Studies have shown that soy candles are healthier to have in your home than candles made from the petroleum waste used to make paraffin.
ARE YOUR FRAGRANCES PHTHALATE FREE?
Our fragrances are phthalate free. Phthalates are used to dissolve raw materials in medicines, fragrances and apothecary goods. Studies have found that high level of phthalates may cause health concerns, especially in children. Though the level of phthalates typically found in candles is not harmful to consumers or manufacturers but we have decided to keep it simple.
DOES BURNING 4OURCLIMATE CANDLES CONSIDERED CARBON NEUTRAL?
Soy candles are often considered carbon-neutral. They do release CO2 when burned, but the released CO2 is absorbed by plants in the atmosphere (which was still in the soy used for soy candles). In such instances, common practice is to not count such CO2 emissions, as the CO2 in the atmosphere is cycled back.
As well all our shipping is CARBON NEUTRAL.
WHY DO SOME CANDLES TURN YELLOW?
We do not add UV inhibitors to our candles or any other unnecessary chemicals. As such, if left exposed to direct or indirect light, your candle may turn slightly yellow. We suggest storing your candle in a cool dark place to keep it white. If your candle does turn yellow, don't worry - it does not affect the burn or quality at all.
WHY ARE THERE WET SPOTS ON TOP OF MY CONTAINER CANDLE?
This happens when the candle sweats - we call it "soy sweat". Since soy candles have a lower melting point, when there is a temperature change, it can sometimes sweat. NO WORRIES - the candle is still perfect and will continue to burn amazing and clean.
If this happens you can easily blot the top of the candle with a paper towel.
WHY IS THERE FROSTING ON THE TOP OF MY CANDLE?
Because soy wax is a natural substance, it can often produce a frosted look. This is a very natural characteristic and yet another reminder of how natural the candle is.
HOW DO I PREVENT TUNNELING?
Soy wax has a memory and will only burn as far as it did on the previous burn. It is important to allow the melt pool reach the edges of the jar on every burn. This will prevent the candle from burning down the middle. We suggest burning your candle 2-3 hours each time you light it.
HOW LONG DO YOUR CANDLES LAST?
As long as you keep the wick trimmed and burn for 3-4 h at a time, our candles last for more than 50 hours.
WHY SHOULD I TRIM THE WICK?
Before you light your candle each time, please make sure that the wick is 1/4″ – 1/2″ long. This allows the candle to burn evenly and keeps the candle from smoking and producing a large flame which may lead to soot around the glass jar.
A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So, the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 3-4 hours at a time slows everything down so you get a longer burn time.
Also, 3-4 h burning of your candle at a time ensures that the wax melts all the way to the edge of the container. The melted wax is what gives off your candle’s scent, so this will maximize your candle’s scent when lit.
HOW CAN I STOP SOY CANDLE AFTER BLOWING?
You may have seen many people using their finger and thumb to extinguish the candle but this is dangerous. The best way to extinguish your soy candle is with a candle quencher.
ARE ALL SOY CANDLES SAME?
No, all soy candles are not same. Many soy candles aren't even 100% soy wax, but as low as only 10% soy mixed with petroleum. Our candles are 100% soy which burn cleaner and longer.
HOW CAN I CLEAN THE CANDLE JAR?
Our candles are 100% soy wax, thus super easy to clean up. Warm water and soap are all you need.
ARE YOUR CANDLES VEGAN FRIENDLY?
Yes, our candles and fragrances are vegan friendly. The wax we use is not tested on animals and contain no animal products. It is also Kosher certified.
WHY DO SOY CANDLES BURN LONGER THAN PARAFFIN CANDLES?
Soy has lower melting point 120 – 180 degrees Fahrenheit due to which it burns longer. A lower melting point makes an excellent diffusion of fragrance and essential oils.
DO YOU HAVE A STORE I CAN VISIT IN-PERSON?
Presently, we do not have a stand-alone store.
HOW LONG BEFORE I RECEIVE MY CANDLE ORDER?
We ship carbon-neutral using Canada Post. Depending on your location, it could be as little as 2 business days to 10 business days for international orders.
DO YOU OFFER WHOLESALE?
Yes, please contact us at email@example.com
DO YOU SHIP INTERNATIONALLY?
Yes, we offer carbon-neutral international shipping.
CAN I SEND A CANDLE AS A GIFT?
Absolutely. If you would like to send a hand-typed note or if it’s going directly to the receiver, make a note at the checkout and we’ll take care.
DO YOU OFFER EXCHANGES OR RETURNS?
There is 14 days return policy provided the box is not opened. If for any reason you are not happy, please contact us at firstname.lastname@example.org. We ask that return shipping be paid by the customer.